Client Personal Information
At Jake's Auto Service Ltd., we have a firm commitment to protecting your
privacy and security as our client. Information that can identify you
(called "personal information" in this policy) is sometimes required for
a business transaction. We do not consider public information found in
directories and listings, or business names, addresses and/or contact
numbers to be personal information.
This document summarizes what personal information we may collect, how
we might use this information and the steps we take to ensure your
personal information is handled appropriately. It also describes other
important topics relating to your privacy.
Our policies and practices are designed to comply with the Personal
Information Protection and Electronic Documents Act (PIPEDA) and
corresponding provincial privacy acts. We have adopted, as company
policy, the ten personal information privacy principles stated in the
Canadian Standards Association (CSA) Model Code for the protection of
Jake's Auto Service Ltd. is responsible for all personal information under its
control, including any personal information that is transferred to third
parties for processing, storage or other purposes.
We have employees who are specifically responsible for our compliance
with the principles of the CSA Code. Their responsibilities include
making sure third parties processing personal information on our behalf
provide a comparable level of protection.
Jake's Auto Service Ltd. will identify and document the purpose(s) for which
your personal information is collected, used, or disclosed at or before
the time of collection.
The purpose(s) will be limited to those that are related to our business
and that a reasonable person would consider to be appropriate under the
circumstances. Jake's Auto Service Ltd. will only collect personal information
(such as, but not limited to, name, address, telephone number) that is
required for the proper functioning of our business.
Jake's Auto Service Ltd. will use the information you provide to:
Fulfill your service
and document your business transactions
your inquiries with information about Jake's Auto Service Ltd. and our services
market, and manage services and contests for clients. We may merge
personal information with data obtained from third parties for the
law enforcement purposes, to collect unpaid debts and to protect the
business interests of Jake's Auto Service Ltd. and its clients
promote the business activities of Jake's Auto Service Ltd.
imposed by law.
Web Site - What Information We Collect and
How It is Used
Personal Information - We do not automatically gather any
personal information from you, such as your name, address, phone number,
or e-mail address. This information is only obtained if you provide it
voluntarily, usually through contacting us via e-mail.
If you decide not to provide us with personal information, no material
consequences will result, although you may be unable to participate in
certain promotions, receive product information, or use portions of our
Web site that require personalized information or applications.
Non-Personal Information - We use
software that receives and records the Internet Protocol (IP) address of
the computer that has contacted our Web site. We make no attempt to link
these addresses with the identity of individuals visiting our site.
Cookies - A cookie is a small data
file that certain Web sites write to your hard drive when you visit
them. A cookie file may contain information such as user ID that the
site uses to track the pages you have visited, but the only personal
information a cookie can contain is information you provide. A cookie
cannot read data from your hard drive or read cookie files created by
track user traffic patterns. Jake's Auto Service Ltd. does not correlate this
information with data about individual users, nor does it share this
information or sell it to any third party.
We may use data
collected from our Web site to tailor the visitor's experience at our
site, showing them content that we think they might be interested in,
and displaying the content according to their preferences.
Information and cookies may be used to measure number of visits, average
time spent on the site, pages viewed, and other relevant statistics. We
may collect this information to measure the use of our site and to
improve the content.
As part of our commitment to enhancing client service, Jake's Auto
may identify other uses for your personal information. In that event,
your consent will be required prior to using your information for any
Personal information will only be collected, used, or disclosed with the
knowledge and consent of the individual when appropriate.
The way we seek consent, including whether it is express or implied, may
vary depending upon the sensitivity of the information and the
reasonable expectations of the individual. An individual can withdraw
consent at any time, notwithstanding legal or contractual restrictions
and reasonable notice. Individuals will be informed of any implications
of withdrawing consent.
We endeavour to seek consent for the use or disclosure of information at
the time of collection. In certain circumstances (for example, when we
want to use personal information for a purpose not previously
identified) consent may be sought after the information has been
collected but before use.
In general, the purchase of Jake's Auto Service Ltd. products and services
constitutes implied consent for Jake's Auto Service Ltd. to collect, use,
disclose, and retain information for the purposes identified in this
As permitted or required by law we may collect, use or disclose personal
information without the knowledge or consent of the individual in
certain circumstances. These circumstances include:
information subject to solicitor-client privilege or publicly
available as defined by regulation
use of personal information is clearly in the interests of the
individual and consent cannot be obtained in a timely manner
Investigations relating to an actual or perceived breach of an
agreement, contract, or a contravention of a law
respect to an emergency that threatens the life, health and/or
security of an individual or other individuals
with a subpoena, warrant or court order.
If you prefer not to receive cookies from "jakesautoservice.com", you can set
your computer's Web browser to warn you before accepting cookies and
refuse the cookie when your browser alerts you to its presence. You can
also refuse all cookies by turning them off in your browser. This could
affect the areas of the Web site that are accessible to you.
Auto Service Ltd.
may release certain client information (specified below) to outside firms
for the purpose of distributing promotional marketing materials or
client follow-up initiatives. The information released will only include
personal information necessary to complete the appropriate task and
limited to only the information specified below:
Jake's Auto Service Ltd. will
only enter into an agreement of this type with outside firms that have
policies in place to protect our client's personal information and
adhere to the stipulations within the Jake's Auto Service Ltd.
We will limit the amount and type of personal information collected to
what is necessary for our identified purposes. We will only collect
personal information by fair and lawful means.
Limiting Use, Disclosure, and Retention
Personal information will not be used or disclosed for purposes other
than those for which it was collected, except, as previously stated,
with the consent of the individual or as required by law. Personal
information will be retained only as long as necessary to fulfill the
Personal information that has been used to make a decision about an
individual will be retained long enough to allow the individual access
to the information after the decision has been made and, in the event of
an access request or a challenge, long enough to exhaust any recourse an
individual may have under the law.
If required by law or an investigative body, Jake's Auto Service Ltd. may also
be required to release your personal information. Jake's Auto Service
have no legal liability for such disclosures.
If personal information is no longer required to fulfill the identified
purposes, it will be destroyed, erased, or made anonymous.
We will be prudent in our efforts to ensure personal information is as
accurate, complete, and up-to-date as necessary for the purpose(s) for
which it is to be used.
We will protect personal information with safeguards appropriate to the
sensitivity of the information. Regardless of the format in which it is
held, the safeguards we will take include:
security measures such as restricted access facilities and locked
security measures for computerized personal information such as
password protection and encryption
Organizational processes such as security clearances and limiting
access on a "need-to-know" basis
obligations with third parties who need access to your personal
information requiring them to protect and secure your personal
Jake's Auto Service Ltd. and its Internet Service Provider use precautions to
keep the personal information disclosed to us secure. We are not,
however, responsible for any breach of security. Jake's Auto Service
links to sites of other reputable companies. We are not responsible for
their privacy policies or how they treat information about their users.
We are committed to providing you with understandable and easily
available information about our policy and practices related to
management of your personal information. This policy and any related
information is available at all times on our Web site, under Privacy
Policy, or upon request.
Upon written request, we will inform an individual of the existence,
use, and disclosure of his or her personal information and we will give
the individual access to that personal information in an appropriate
format. An individual can challenge the accuracy and completeness of his
or her personal information and have it amended as appropriate.
We will respond to the written request of an individual within a
reasonable time, usually within 30 days. We may require the individual
to provide sufficient information to permit us to provide an account of
the existence, use, and disclosure of personal information. Requested
information will be provided or made available in a form that is
If an individual successfully demonstrates the inaccuracy or
incompleteness of personal information, we will amend the information as
required. If a challenge is not resolved to the satisfaction of the
individual, we will record the substance of the unresolved challenge.
In certain situations, we may refuse a request or not be able to provide
access to all the personal information we hold about an individual.
Exceptions to the access requirement will be limited and specific, as
permitted or required by law. Where permitted, the reasons for denying
access will be provided to the individual upon request. Exceptions may
that contains references to other individuals or contains confidential
information, where such information cannot be severed from the record
collected in the course of investigating a breach of an agreement,
contract, or during the course of a formal dispute resolution process
that is subject to solicitor-client privilege.
We will take
every precaution to ensure the individual requesting the information is
indeed the individual who is entitled to the information.
the privacy interests of our clients. We reserve the right to change and
personal information or our compliance with the Personal Information
Protection and Electronic Documents Act (PIPEDA) or similar provincial
We will investigate all written complaints. If we find a complaint to be
justified, we will take all appropriate measures, including, if
necessary, amending our policies and practices.